All this just to be in Customer Service. You would of thought!

It seems that little things people don’t take seriously or think too long about are the things that are the most complicated. No one ever thinks too deep into customer service calls. I mean when you call your worrying about your own problems. Sometimes you might occasionally realize that you keep getting an Indian speaker but you don’t question it. You’re calling for your own reasons not anyone else’s anyway.  No one is thinking of outsourcing when they call up customer service but that’s where it is at.

I feel that the authors claim is that Indians are being paid less for having their identity stripped by outsourcing. She warrants her claim by using Betty’s interview and Arundhati Roy’s quotes. Even when she talks about the pay I feel that it warrants her claim

Throughout Beth Dutt-Brown’s article she used a passionate, disappointed tone but it was calm. Her tone didn’t sound like she would have been yelling this at someone or was slamming it in your face. The article sounded calm and personal. She seemed really passionate and disappointed when she started talking about how Indians basically give up their identity when they go into customer services. She doesn’t try to hide how disappointed and unnerved she feels about the fact that Indians have to pretend they are American or British and basically deny themselves just to please the public.  And I felt upset with her. Americans have hard names that people can’t pronounce they don’t go around having to create a whole new identity. I think that is violating a person’s right like how are you going to sit there and tell them they have to change their whole identity to accommodate the needs of people they will never see in their life. That is basically making them ashamed of their own identity.

                She uses logos when she talks about the low pay that the Indians receive. Her whole argument to me has pathos in it I feel like she is just beaming disappointment and sounds really upset with what is happening to the Indians. She also builds ethos when she talks about Betty whose name isn’t really Betty. I feel like she does a good job of engaging the reader into this problem/struggle. I say this because I was genuinely annoyed and upset for the Indians. I understand that they need the money and low wages are supposed to be low but I feel that for what they are sacrificing they should be paid more for. Also the fact that they have to sacrifice their own self for people they will never meet is so preposterous. For example when Betty was talking about the life she made up I’m like who is going to sit on the phone with customer service and ask the person about their credentials? Also the fact that they have to master British/American accents is too much. They act like Indians can’t have jobs.  America is a melting pot of cultures anyway it’s not like the person would be that suspicious.  Honestly to me after reading this it got me really riled up.